You can create a refund for a particular transaction. The transaction must meet the requirements to be refunded, returned, or reverse returned
Creating a Refund
Complete the following steps to create a refund:
- Open the Order Details.
- Access the Transaction Details by clicking on the ID number next to the Payment.
- Click Create Refund.
- In the Refund Amount column, enter the refund amount for each line item.
- Click Issue Refund.
If the steps above do not work,
- Ensure that the total refund amount does not exceed the maximum refund amount.